Online Services Cancellation Policy

Coach Builder Membership Cancellation Policy

If a Coach Builder Membership is canceled within 14 days of the date of purchase, all but $3,000 USD will be credited to the form of payment used in the initial transaction.

Coach Builder Membership Payment Plan Policy (Year One)

The Coach Builder Membership Payment Plan allows the incoming Coach to pay for their Membership in four (4) monthly payments of $3,000 USD and does not require the full payment equaling $12,000 USD to be received on date of purchase. An initial deposit of $3,000 USD is due to gain access to the membership and the remaining balance will be processed over the following three consecutive months, based on the date of the initial deposit. (For example: if Payment 1 is made on August 22, Payments 2-4 will automatically process on September 22, October 22 and November 22).

If the Coach opts into the 4-part payment plan to pay for their first year of Certification, Coach will be given access to a payment dashboard which will enable them to make updates to their credit card on file, pay off the remaining balance sooner or rectify past due payments.

Past-due payments will incur late fees, if not resolved in a timely manner. Late fees will be applied as follows:

If a scheduled payment fails one time, Coach will be notified via email. No late fee will be applied at this time. The system will automatically attempt to charge the card again 72 hours later.

If a scheduled payment fails a second time, Coach will be notified via email and a $50 USD late fee will be added to the total payment due. Coach can either log into their payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the late fee added to the total balance owed (now totaling $3,050 USD).

If a scheduled payment fails a third time, Coach will be notified via email and another $50 USD late fee will be added to the total payment due (now a total of $100 USD in late fees). Coach can either log into the payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the additional late fee added to the total balance owed (now totaling $3,100 USD).

If a scheduled payment fails a fourth and final time, membership will be discontinued and the coach will lose access to their certifications, tools and resources associated with their membership. To continue membership, Coach needs to log into the payment dashboard to pay the remaining balance in full (approx. $3,100) and a $1,500 USD reactivation fee will be applied and Coach will have to pay for the remainder of their balance in full.

One-Time Grace Exception Policy on Payment Plans (Year One and Renewal Plans)

Coach Builder HQ may grant a one-time grace exception for past-due payments on a case-by-case basis. This exception could involve extending the payment due date and/or waiving late fees on a single invoice.

If a grace exception is granted, the Coach is required to pay all future invoices on time. Otherwise, late fees will be applied to the outstanding balance and are expected to be paid as part of the invoice total.

If a one-time grace exception has already been applied to the Coach’s account on a previous invoice, and any subsequent payments are declined, the Coach must adhere to the standard payment plan policies. These policies include paying any applicable late fees or potentially facing the cancellation of the Coach Builder membership if all four payment attempts fail on a single invoice within a billing cycle.

Coach Builder Renewal Cancellation Policy

If a Coach Builder Membership renewal is canceled within 30 days from the start date of the Coach Builder Membership renewal payment plan, the Coach will be responsible for paying the equivalent of the first month’s fees. To be clear, renewal fees are typically charged on the 15th of the month that the original training began, or the 15th of the month that the original Membership payment was made (“Renewal Payment Date”), and if the Coach cancels within the first 30 days, then they will be obligated to pay an amount equal to the remaining monthly payments due within the first 30 days of the renewal period, not to exceed $450 USD (“First Month Renewal Cancellation Fee”); and these fees will be charged to the method of payment on file.) Any remaining balance will be credited to the form of payment on file.

The First Month Renewal Cancellation Fee is applied to:

(i) Administrative processing fees

(ii) Access to Coach Builder Membership resources for 30 days from the Renewal Payment Date

If a Coach Builder Membership renewal is canceled the 31st day after the Renewal Payment Date, no refunds will be issued and the Coach is responsible for the entirety of the renewal payment.

Past-due payments will incur late fees, if not resolved in a timely manner. Late fees will be applied as follows:

If a scheduled payment fails one time, Coach will be notified via email. No late fee will be applied at this time. The system will automatically attempt to charge the card again 72 hours later.
If a scheduled payment fails a second time, Coach will be notified via email and a $50 USD late fee will be added to the total payment due. Coach can either log into their payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the late fee added to the total balance owed.
If a scheduled payment fails a third time, Coach will be notified via email and another $50 USD late fee will be added to the total payment due (now a total of $100 USD in late fees). Coach can either log into the payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the additional late fee added to the total balance owed.
If a scheduled payment fails a fourth and final time, the Coach’s certification license associated with this payment is deactivated and Coach loses access to all tools and resources associated with their certification. The Coach also no longer qualifies to re-enter the program in the future at a discounted rate if they were exited due to non-payment.
One-Time Grace Exception Policy on Payment Plans (Year One and Renewal Plans)Coach Builder HQ may grant a one-time grace exception for past-due payments on a case-by-case basis. This exception could involve extending the payment due date and/or waiving late fees on a single invoice.
If a grace exception is granted, the Coach is required to pay all future invoices on time. Otherwise, late fees will be applied to the outstanding balance and are expected to be paid as part of the invoice total.

If a one-time grace exception has already been applied to the Coach’s account on a previous invoice, and any subsequent payments are declined, the Coach must adhere to the standard payment plan policies. These policies include paying any applicable late fees or potentially facing the cancellation of the Coach Builder membership if all four payment attempts fail on a single invoice within a billing cycle.

Coach Builder Reactivation Policy

If a former member of Coach Builder would like to return to the program, they can access discounted pricing during the 24-month period immediately after exiting the program. If the member seeks to return more than 24 months after exiting the program, that member no longer has access to discounted pricing.

Additionally, this discounted pricing is not available to members who exited the program through failed payments. It is only available to those who left in financial good-standing.

Coach Builder (Add-On) Certifications Refund Policy
If a refund is requested for any Coach Builder Add-On Certification within 14 days of the date of purchase, a refund will be processed in the form of a credit that can be applied to your upcoming Coach Builder Membership renewal. This credit expires if membership expires.

Business Made Simple and Hero on a Mission Platform Subscription Cancellation Policy

When you subscribe to our Business Made Simple or Hero on a Mission platforms, you will have the ability to view the content within the application and use all features contained therein (“Subscription”). One Subscription provides access to one user only. For Business Made Simple, however, you will have the option, at any time, to add team members under your subscription for an additional, prorated fee. For pricing information, please inquire with our sales team at hello@businessmadesimple.com.

The initial term of your Subscription will commence on the date you are charged for the Subscription, and for annual Subscriptions, will renew automatically each year, unless you provide written notice to DM Words of your intent not to renew the Subscription at least thirty (30) days before the end of the then-present Subscription term. You may terminate your account at any time and for any reason by sending us written notice requesting termination of your account or through the subscription tab in your Business Made Simple or Hero on a Mission account. Subscription fees for the subsequent year will be charged on the last day of the then-present Subscription term.

You may cancel your Subscription at any time by emailing us as hello@businessmadesimple.com or through the subscription tab in your Business Made Simple or Hero on a Mission account. If your Subscription is canceled for any reason, you will not be entitled to a refund of any amounts paid for the Subscription. If you cancel your account, you will be able to access the Business Made Simple and/or Hero on a Mission platforms and all content within until your account renewal date. After your renewal date, you will lose access.

DM Words also reserves the right to suspend or cancel your Subscription if, in DM Words’ sole and absolute discretion, you or any team members on your Subscription are using the Subscription in any way contrary to, or inconsistent with, the obligations of these Terms and/or any laws and regulations. If your Subscription is canceled for any reason, you will not be entitled to a refund of any amounts paid for the Subscription. No suspension or cancellation will affect your obligations to us under these Terms which by their nature are intended to survive such suspension or cancellation.

Small Business Flight School Cancellation Policy
When you purchase Small Business Flight School, you will have the ability to view the content within the application and use all features contained therein. One purchase provides access to one user only.

The initial term of your Flight School purchase will commence on the date you are charged. You may terminate your account at any time and for any reason by sending us written notice requesting termination of your account at hello@businessmadesimple.com.

Each purchaser has 14 days, from date of purchase, to request a cancellation and refund. This request must be submitted to hello@businessmadesimple.com before the end of the 14th day.

If your account is canceled for any reason, you will not be entitled to a refund of any amounts paid. If you cancel your required Business Made Simple subscription, you will be able to access Small Business Flight School and all content within your Business Made Simple account until your renewal date. After your renewal date, you will lose access.

DM Words also reserves the right to suspend or cancel your account if, in DM Words’ sole and absolute discretion, you are using the account in any way contrary to, or inconsistent with, the obligations of these Terms, Code of Conduct, and/or any laws and regulations.

Marketing Workshop Livestream Cancellation Policy

If a Marketing Workshop Livestream registration is canceled more than 30 days from the start of the event, it is 100% refundable and will be credited to the form of payment used in the initial transaction.

If a Marketing Workshop Livestream registration is canceled 30 days or less from the start of the event, the registration fee is non-refundable but a Registration Credit will be given to the attendee for future use.

The Registration Credit can be applied in one of two ways at no additional charge:

(i) Registration at an alternate Marketing Workshop Livestream

(ii) Four licenses to Business Made Simple (annual renewal fees will apply after the first year)

After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.

The Registration Credit expires six (6) months from the date of the first payment made to StoryBrand. At the point a Registration Credit is created, it has no monetary value and is not eligible for any type of financial reimbursement.

Live Workshop Cancellation Policy

If a Live Workshop registration is canceled more than 30 days from the start of the event, it is 100% refundable and will be credited to the form of payment used in the initial transaction.

If a Live Workshop registration is canceled 30 days or less from the start of the event, the registration fee is non-refundable but a Registration Credit will be given to the attendee for future use.

The Registration Credit can be applied in one of two ways at no additional charge:

(i) Registration at an alternate Live Workshop

(ii) Five licenses to Business Made Simple (annual renewal fees will apply after the first year)

After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.

Guide Certification Cancellation Policy

If a Certified Guide registration is canceled more than 30 days from the start date of the Guide Certification Training, all but $3,000 USD will be credited to the form of payment used in the initial transaction. The $3,000 USD is applied to:

(i) The Business Made Simple license that was initiated with the registration (annual renewal fees will apply after the first year)

(ii) Registration to a Marketing Workshop Livestream (must be used at one of the upcoming two scheduled Livestreams – check storybrand.com for specific dates)

If a Certified Guide registration is canceled 30 days or less from the start of the event, the entire certification fee is non-refundable but a Registration Credit will be given to the registrant for future use.

The Registration Credit can be applied in one of two ways at no additional charge:

(i) Registration at an alternate Guide Certification

(ii) Three Marketing Workshop Livestream registrations and three licenses to Business Made Simple (annual renewal fees will apply after the first year)

After a Registration Credit has been applied to one of the options above, that will be considered final sale and no refunds or exchanges will be available.

StoryBrand may terminate training, any service, license, or any privilege without cause, but in doing so, would offer a refund equal to the First Year payment amount if termination occurs within one year of the certification date. If termination without cause occurs anytime after the first renewal date and Guide has paid their renewal fee (and is therefore an active Guide), a refund equal to the latest Annual Renewal payment amount will be made. Termination without cause refunds will be made within thirty (30) days from the date Guide is notified via email of their termination.

Guide Certification Payment Plan Policy (Year One)

The StoryBrand Guide Certification Payment Plan allows the incoming Guide to pay for their Certification in four (4) monthly payments of $3,000 USD and does not require the full payment equaling $12,000 USD to be received prior to the training. An initial deposit of $3,000 USD is due to confirm a seat in training and the remaining balance will be processed over the following three consecutive months, based on the date of the initial deposit. (For example: if Payment 1 is made on August 22, Payments 2-4 will automatically process on September 22, October 22 and November 22).

If the Certified Guide opts into the 4-part payment plan to pay for their first year of Certification, Guide will be given access to a payment dashboard which will enable them to make updates to their credit card on file, pay off the remaining balance sooner or rectify past due payments.

Past-due payments will incur late fees, if not resolved in a timely manner. Late fees will be applied as follows:

If a scheduled payment fails one time, Guide will be notified via email. No late fee will be applied at this time. The system will automatically attempt to charge the card again 72 hours later.
If a scheduled payment fails a second time, Guide will be notified via email and a $50 USD late fee will be added to the total payment due. Guide can either log into their payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the late fee added to the total balance owed (now totaling $3,050 USD).
If a scheduled payment fails a third time, Guide will be notified via email and another $50 USD late fee will be added to the total payment due (not a total of $100 USD in late fees). Guide can either log into the payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the additional late fee added to the total balance owed (now totaling $3,100 USD).
If a scheduled payment fails a fourth and final time, Guide forfeits their seat in the upcoming training or if already certified at that point, the certification license associated with this payment is deactivated and Guide loses access to all tools and resources associated with their certification. To reconfirm a seat in training, Guide needs to log into the payment dashboard to pay the remaining balance in full. If the Guide has already completed training and needs to reactivate their certification license, a $1500 USD reactivation fee will be applied and Guide will have to pay for the remainder of their balance in full.
One-Time Grace Exception Policy on Payment Plans (Year One and Renewal Plans)StoryBrand HQ may grant a one-time grace exception for past-due payments on a case-by-case basis. This exception could involve extending the payment due date and/or waiving late fees on a single invoice.
If a grace exception is granted, the Guide is required to pay all future invoices on time. Otherwise, late fees will be applied to the outstanding balance and are expected to be paid as part of the invoice total.

If a one-time grace exception has already been applied to the Guide’s account on a previous invoice, and any subsequent payments are declined, the Guide must adhere to the standard payment plan policies. These policies include paying any applicable late fees or potentially facing the deactivation of their Guide certification license if all four payment attempts fail on a single invoice within a billing cycle.

Guide Renewal Cancellation Policy

If a StoryBrand Certified Guide renewal is canceled within 30 days from the start date of the StoryBrand Certified Guide renewal payment plan, the Guide will be responsible for paying the equivalent of the first month’s fees. To be clear, renewal fees are typically charged on the 15th of the month that the original StoryBrand Certified Guide training began, (“Renewal Payment Date”), and if the StoryBrand Certified Guide cancels within the first 30 days, then they will be obligated to pay an amount equal to the remaining monthly payments due within the first 30 days of the renewal period, not to exceed $450 USD (“First Month Renewal Cancellation Fee”); and these fees will be charged to the method of payment on file.) Any remaining balance will be credited to the form of payment on file. The First Month Renewal Cancellation Fee is applied to:

(i) Administrative processing fees

(ii) Access to StoryBrand Guide resources for 30 days from the Renewal Payment Date

If a StoryBrand Certified Guide renewal is canceled the 31st day or later, after the Renewal Payment Date, the Guide has consented to paying their renewal fee in full & no refunds will be issued.

Past-due payments will incur late fees, if not resolved in a timely manner. Late fees will be applied as follows:

If a scheduled payment fails one time, Guide will be notified via email. No late fee will be applied at this time. The system will automatically attempt to charge the card again 72 hours later.
If a scheduled payment fails a second time, Guide will be notified via email and a $50 USD late fee will be added to the total payment due. Guide can either log into their payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the late fee added to the total balance owed.
If a scheduled payment fails a third time, Guide will be notified via email and another $50 USD late fee will be added to the total payment due (now a total of $100 USD in late fees). Guide can either log into the payment dashboard to process the payment manually or otherwise have the system automatically attempt to charge the card again 72 hours later, with the additional late fee added to the total balance owed.
If a scheduled payment fails a fourth and final time, the Guide’s certification license associated with this payment is deactivated and Guide loses access to all tools and resources associated with their certification. The Guide also no longer qualifies to re-enter the program in the future at a discounted rate if they were exited due to non-payment.
One-Time Grace Exception Policy on Payment Plans (Year One and Renewal Plans)StoryBrand HQ may grant a one-time grace exception for past-due payments on a case-by-case basis. This exception could involve extending the payment due date and/or waiving late fees on a single invoice.
If a grace exception is granted, the Guide is required to pay all future invoices on time. Otherwise, late fees will be applied to the outstanding balance and are expected to be paid as part of the invoice total.

If a one-time grace exception has already been applied to the Guide’s account on a previous invoice, and any subsequent payments are declined, the Guide must adhere to the standard payment plan policies. These policies include paying any applicable late fees or potentially facing the deactivation of their Guide certification license if all four payment attempts fail on a single invoice within a billing cycle.

Guide Reactivation Policy

If a former StoryBrand Certified Guide would like to return to the program, they can access discounted pricing during the 24-month period immediately after exiting the program. If the StoryBrand Certified Guide seeks to return more than 24 months after exiting the program, that StoryBrand Certified Guide no longer has access to discounted pricing.

Additionally, this discounted pricing is not available to StoryBrand Certified Guides who exited the program through failed payments. It is only available to those who left in financial good-standing.

Agency Certification Cancellation Policy

StoryBrand Certified Guide understands that there are no refunds offered once the Agency Certification training has started. Upon completion of the Agency Certification training, the Agency Certification shall automatically renew on a month-to-month basis unless StoryBrand Certified Guide provides written notice to StoryBrand at certified@storybrand.com with their intent not to renew their Agency certification with at least thirty (30) days notice. No refunds on any prior payments towards this additional certification will be given for this program.

If the StoryBrand Certified Guide would like to reactivate a canceled Agency Certification, they may submit a request to reactivate to the Director of the StoryBrand Certification program at certified@storybrand.com. If the StoryBrand Certified Guide has been out of the Agency Certification program for more than 24 months, they will be required to purchase and participate in another Agency Certification training before being recertified.